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Got home to the new system and WTF? There was NO monitor. I didn't see it on the shipping invoice and I KNOW (because I spent hours debating the purchase -- ![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
ariel_mn can back me up there) that that system was marketed with a monitor. I called tigerdirect.com and asked what the hell was up with that...although I was more polite than that, because really it's not the poor little customer service person's fault. And she told me that I didn't get a system with a monitor.
Nope, that wouldn't fly. I disagreed and said that yes, I did order a system with a monitor, that without no monitor I was willing to send it back and get my money back right now, and that no, I wouldn't pay for a monitor (even with upgraded shipping, etc). Basically, my position was that if you don't help me clear up this monitor thing, then you can give me a return authorization code and I'll ship the puppy back to you tomorrow morning. Plus I will tell all my friends about my experience with tigerdirect.com.
She put me on hold and talked with her manager. Bottom line, I'm getting a monitor gratis -- not the one it was supposed to come with, but a relatively comparable model.
So I'm pissy that my original system purchase was somehow FUBARed, but they did give me fairly decent customer service in resolving the issue. tigerdirect.com gets a B from me.
ariel_mn can back me up there) that that system was marketed with a monitor. I called tigerdirect.com and asked what the hell was up with that...although I was more polite than that, because really it's not the poor little customer service person's fault. And she told me that I didn't get a system with a monitor. Nope, that wouldn't fly. I disagreed and said that yes, I did order a system with a monitor, that without no monitor I was willing to send it back and get my money back right now, and that no, I wouldn't pay for a monitor (even with upgraded shipping, etc). Basically, my position was that if you don't help me clear up this monitor thing, then you can give me a return authorization code and I'll ship the puppy back to you tomorrow morning. Plus I will tell all my friends about my experience with tigerdirect.com.
She put me on hold and talked with her manager. Bottom line, I'm getting a monitor gratis -- not the one it was supposed to come with, but a relatively comparable model.
So I'm pissy that my original system purchase was somehow FUBARed, but they did give me fairly decent customer service in resolving the issue. tigerdirect.com gets a B from me.
